Returns & Refunds
Our Commitment to Customer Satisfaction
Introduction
At HarryB Spirits, we’re committed to delivering premium products and excellent customer service. If there’s an issue with your order, we’ll always do our best to resolve it as quickly as possible.
Damaged or Incorrect Orders
If you receive a product that is damaged, faulty or incorrect, please contact us within 48 hours of receiving your order.
Where possible, include:
• Your order number
• Photographs of the product and packaging
• A brief description of the issue
We’ll investigate your claim and arrange an appropriate resolution where applicable.
Returns
Due to the nature of alcoholic products, we cannot accept returns of unwanted or opened items unless they are faulty, damaged or supplied incorrectly.
Please contact us before returning any products so we can advise you on the correct process.
Products must be returned unopened, unused and in their original packaging unless they are faulty or damaged.
Refunds
Where a refund is approved, it will be processed back to your original payment method.
Refunds are typically processed within 5–10 working days, depending on your bank or card provider.
Cancellations
If you wish to cancel an order, please contact us as soon as possible.
If your order has not yet been dispatched, we may be able to cancel it and provide a full refund.
Once an order has been dispatched, we may be unable to cancel it.
This Returns & Refunds Policy forms part of our Terms & Conditions.
Need Assistance?
If you’re unsure whether your order qualifies for a return or refund, our team is here to help.
We aim to respond to all enquiries within one business day.
Questions?
If you have any questions about our Returns & Refunds Policy, please don’t hesitate to contact our customer support team.
We aim to respond to all enquiries within one business day.
